Clorox Privacy Policy For United States Consumers
Last Revised: October 1, 2007
The Clorox Company and its affiliates and subsidiaries (collectively,
"Clorox") are committed to the protection and appropriate use of the
information you submit to us online. This Privacy Policy (the "Policy")
describes how we collect, use and safeguard personal information
obtained from individual consumers in the United States through this
website (the "Site").
What Personal Information Do We Collect?
Clorox
collects personal information from visitors to this Site such as names,
postal addresses, e-mail addresses, user ID, password and, if you make
an online purchase, credit card information.
Personal information is collected only for specific
purposes and with the knowledge of the person providing the personal
information. To access the Site you are not required to register or
submit any personal information.
The content of this Site is not directed to children and
Clorox does not knowingly collect personal information from persons
under eighteen years of age.
Why Do We Collect This Personal Information?
Purposes for which Clorox may collect personal information online include, but are not limited to:
Sweepstakes
and Contest Entries. From time to time, Clorox offers sweepstakes,
contests and other promotions (each, a "Promotion") that require online
registration. Persons wishing to participate in those Promotions are
asked to provide some personal information. Some of the information
requested for this purpose is optional, but other requested
information, such as the individual's name and e-mail address, is
mandatory because it will be needed to identify and notify winners.
Also, some Promotions may require selection of a user ID and password
by the individual. You should carefully review the rules, if any, of
each Promotion in which you participate through the Site, as they may
contain additional important information about Clorox's use of your
personal information. To the extent that the terms and conditions of
such rules concerning the treatment of your personal information
conflict with this Policy, the terms and conditions of such rules shall
control.
Coupon and Rebate Requests. Visitors to the Site may be
offered the opportunity to apply for rebates or request discount
coupons associated with Clorox products. Those visitors may be asked to
provide certain personal information such as names, postal addresses
and e-mail addresses in connection with those offers.
"Contact Us" and "Write to Us" Features. Clorox encourages
visitors to the Site to contact us with questions and requests. Clorox
also offers e-mail news updates for visitors who expressly request that
service. Personal information of persons using these features may be
collected in order to facilitate our responses to those inquiries.
Product Registration. Purchasers of certain Clorox products
may want to register their purchases online so that they can take
advantage of warranties, product updates and other benefits. Purchasers
are asked to submit certain personal information such as names, postal
addresses and e-mail addresses as part of the product registration
process.
Loyalty Program Registration. Clorox offers various
"loyalty" programs that provide benefits to purchasers of Clorox
products. The loyalty program online registration process requests
personal information concerning the individual who signs up.
Participants in loyalty programs also may need to provide personal
information in order to redeem program benefits.
Requests for Consumer Brochures and Videos. Clorox may
offer product information, including brochures and videos, through the
Site. Persons ordering those materials are asked to provide their name
and postal address.
What Other Information Do We Collect?
We collect non-personally identifiable information, which does not personally identify you, in the following ways:
Consumer Surveys.
Clorox sometimes conducts online consumer surveys or asks for
information from persons completing online forms. This information,
such as household size, past purchases and household income, is
provided voluntarily and is never required for participation in a
sweepstakes, contest or loyalty program, to register a product or to
obtain product information. When such information is not combined with
any personal information, such information is considered to be
non-personally identifiable information, as it does not personally
identify you or any other user.
Aggregated Information. Additionally, we may
aggregate personal information in a manner such that the information
does not personally identify you or any other user of the Site, for
example, by using personal information to calculate the percentage of
our users who have a particular telephone area code. Such aggregate
information is considered non-personally identifiable information for
purposes of this Policy.
"Clickstream" Data. The Site automatically collects
certain data concerning its interactions with visitors that facilitate
Site operation, management and planning. Such data may include the IP
address of your computer, the date and time of an online request, the
type of browser and operating system used by your computer, the time
required to download information you requested, and error codes
generated while your browser is in contact with the Site.
Cookies and Other Technologies. Cookies are small
text files, placed on the hard drive of a visitor's computer, that
facilitate the operation of the Site and visitors' use of the Site. As
is standard practice on many corporate websites, the Site uses cookies
and other technologies, such as pixel tags and web beacons, to help us
understand which websites our visitors are coming from and what
websites they go to when they leave our Site, which parts of the Site
are the most popular, and how much time they spend on our Site. We also
use cookies and other technologies to facilitate participation in our
loyalty programs, as well as to customize your experience and provide
greater convenience each time you interact with us.
You can configure your browser to accept all cookies, reject
all cookies, or notify you when a cookie is set. (Each browser is
different, so click the "Help" menu of your browser to learn how to
change your cookie preferences.) If you reject all cookies, you will
not be able to use those services on the Site that require you to sign
in.
Some uses of cookies in connection with the Site may be under
the control of third-party entities that Clorox retains for the
management of certain programs and fulfillment of specific
visitor/consumer requests. Clorox requests these entities to confine
their use of cookies and similar technologies, but Clorox cannot be
responsible for third party uses of cookies.
How Do We Use the Personal Information We Collect?
Personal
information provided by consumers and visitors to our Site is used to
fulfill requests and transactions submitted through the Site. For
example, if you choose to purchase a product or service through the
Site, we may use your personal information to process your transaction
and fulfill your order. If you contact us through the Site, we will use
your personal information to respond to your queries and requests. If
you register a product through the Site, we will use your personal
information to fulfill your registration, and if you sign up for a
loyalty program, we will use your personal information to administer
the program.
From time to time, in our sole discretion, we may use your
personal information to send to you important information regarding the
Site, or changes to our terms, conditions, and policies. Because this
information may be important to your use of the Site, you may not opt-
out of receiving such communications.
If you choose to opt- in, we may use your personal
information to send you marketing-related e-mails from us or from the
particular brands to which you opted- in. If you change your mind, and
would prefer not to receive such marketing-related e-mails, please
review the "Opt-In Policy" section below.
We may also use your personal information for our internal
business purposes, such as for data analysis, for audits, to improve
our website, to analyze usage patterns and to improve our services.
When Do We Disclose the Personal Information We Collect?
We
may provide your personal information to our third party service
providers to fulfill requests and transactions submitted through the
Site. For example, Clorox may use third party service providers to
conduct consumer surveys, and Clorox sometimes shares information
submitted in connection with sweepstakes, contests, loyalty programs
and other programs with vendors that Clorox has retained to administer
those and other programs. Clorox may also share certain information
with third party organizations for the purpose of processing your
credit card transactions. Clorox seeks to restrict third parties' use
of such data to the purposes for which it has been provided and to
ensure the third parties do not disclose that information to
unauthorized parties.
If you choose to opt- in, Clorox may from time to time
share your personal information with our affiliates, or with our
business and promotional partners that offer products or services that
we believe will be of interest to you. If you change your mind, and
would prefer that we not share your personal information with our
affiliates or with our business and promotional partners for their
marketing purposes, please review the "Opt-In Policy" section below.
Clorox will provide personal information to law enforcement
authorities and other entities where Clorox determines that such
disclosure is required by subpoena, warrant, court order or other
applicable law or process. Additionally, Clorox may disclose personal
information if we determine that such disclosure is required to enforce
our Terms of Use; to protect our operations; to protect the rights,
privacy, safety or property of Clorox, you or others; and to permit us
to pursue available remedies or limit the damages that we may sustain.
Although Clorox seeks to require companies with which it
does business, and to which personal information is provided, to
protect such personal information, Clorox cannot be responsible for
third parties' violations of this Policy or of any other rights of
visitors or consumers that use this Site.
Clorox may transfer personal information and other
information, collected online from visitors and consumers, to a
purchaser or successor entity in connection with the sale of Clorox, a
subsidiary or affiliate or line of business associated with Clorox, or
substantially all of the assets of Clorox or one of its subsidiaries,
affiliates or lines of business.
How Do We Use the Non-Personally Identifiable Information We Collect?
Because
non-personally identifiable information does not personally identify
you, we may use such information for any purpose. In addition, we
reserve the right to share such non-personally identifiable
information, which does not personally identify you, with third
parties, for any purpose. For example, we may share non-personally
identifiable information collected in connection with consumer surveys
and other activities, with consumer research and marketing firms.
In some instances, we may combine non-personally
identifiable information with personal information (such as embedding
e-mail addresses in cookies or where specific programs associated with
this Site require a user ID and password, and you have the option of
requesting that we save your user ID and password so that you will not
have to reenter that information the next time you access the Site —
this function is accomplished by placement of a cookie). If we do
combine any non-personally identifiable information with personal
information, the combined information will be treated by us as personal
information hereunder as long as it is so combined.
Third Party Links
The
Site may contain links to third party web sites. These linked sites are
not under Clorox's control and we are not responsible for the privacy
practices or the contents of any such linked site, or any link
contained in any linked site. We provide such links only as a
convenience, and the inclusion of a link on the Site does not imply
endorsement of the linked site by Clorox. If you provide any personal
information through any such third party web site, your transaction
will occur on such third party's web site (not the Site) and the
personal information you provide will be collected by, and controlled
by the privacy policy of, that third party. We recommend that you
familiarize yourself with the privacy policies and practices of any
such third parties. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE
PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.
Security
Clorox
takes measures designed to prevent unauthorized intrusion to the Site
and the alteration, acquisition or misuse of personal information.
Clorox cautions consumers and visitors to this Site, however, that no
network is entirely secure. Accordingly, Clorox cannot be responsible
for loss, corruption or unauthorized acquisition of personal
information furnished to this Site and/or stored by us, or for any
damages resulting from such loss, corruption or unauthorized
acquisition.
Opt-In Policy
If
you change your mind, and do not wish to receive further
marketing-related e-mails from us, or if you would prefer that we do
not share your personal information (on a going-forward basis) with our
affiliates and/or with our business and promotional partners for such
affiliates' and/or business and promotional partners' marketing
purposes, you may opt- out of receiving such marketing-related e-mails
or from such sharing by logging in to your preference center or by
clicking here.
Please note that you may be given a choice as to whether you wish to
cease receiving marketing messages from a particular brand as well as
from Clorox generally. If you decide to opt out of receiving all
marketing-related e-mails from Clorox, we will also cease sharing your
personal information for direct marketing purposes on a going-forward
basis with our affiliates and with our business and promotional
partners.
We will endeavor to comply with your request as soon as
reasonably practicable. Please note that if you opt- out as described
above, we will not be able to remove your personal information from the
databases of affiliates or business and promotional partners with which
we have already shared your personal information (i.e., to which we
have already provided your personal information as of the date that we
implement your opt-out request). If you wish to cease receiving
marketing-related e-mails from such affiliates or business and
promotional partners on a going-forward basis, please contact such
affiliates or business and promotional partners directly or utilize any
opt-out mechanisms set forth in their respective privacy policies or
marketing-related e-mails.
Changing or Removing Your Personal Information
If
you would like to review, correct, update or remove personal
information that you have previously provided to us through the Site,
you may do so by logging in to your preference center and making
changes.
Please note that we may need to retain certain information
for record-keeping purposes, and there may also be residual information
that will remain within our databases and other records, which will not
be removed therefrom. We are not responsible for removing information
from the databases of third parties with whom we have already shared
your personal information.
Offline v. Online Practices
This
Policy applies solely to Clorox's online information-gathering and
dissemination practices in connection with the Site, and does not apply
to any of our practices conducted offline, with the following
exception. Clorox may merge information collected about you through
offline means with information that is stored in our databases along
with information gathered online. Any such merged information, however,
will not be disclosed to others except as permitted by this Policy.
Changes to Privacy Policy
We
encourage you to read this Policy before using the Site, and not to use
the Site if you disagree with any part of this Policy. Your use of the
Site signifies your agreement to all terms of this Policy.
Please note that Clorox may revise this Policy from time to
time. You should bookmark and periodically review this page to ensure
that you are familiar with the most current version of this Policy. You
can determine when this Policy was last revised by checking the "Last
Revised" legend at the top of the Policy. Use of the Site following
such changes constitutes your acceptance of the revised Policy then in
effect.
This Policy is the sole authorized statement of Clorox's
practices concerning the collection, use and protection of personal
information through this Site. Any summaries of this Policy generated
by third party software or otherwise (for example, in connection with
the "Platform for Privacy Preferences" or "P3P") shall have no legal
effect, are in no way binding upon Clorox, and neither supersede nor
modify this Policy.
Questions?
Questions regarding this Policy should be directed
to the Clorox Security Office/Privacy at privacy@clorox.com, or at the
following physical mailing address: The Clorox Company, Mail Stop 2334,
1221 Broadway, Oakland, California 94612-1888.
Please note that this Policy applies to our Sites
hosted in the United States.
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